What's your return policy?
All sales are final, there are no refunds, exchanges or cancellations. Go4Costumes.com is not responsible for providing or securing this refund for User. Any shipping and handling charges are not refundable. Neither Go4Costumes.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen or destroyed items but you can exchange the item if you find any damage or broken Meterial. When User receives items, User should keep them in a safe place. Please note that direct sunlight or heat may damage items.
. The following items are NEVER returnable:
- Special Order Items - including all Mascots
- Props that require special delivery
- Partial Party Kits
- Disposable Helium Tanks
- Any item that has been worn, used or altered
Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.
There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:
- Undergarments, socks and stockings
- Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
- CD's and DVD's
- Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and Hats with attached hair
- Prosthetics, fangs or any other fake teeth
- Party Supplies
Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.
Can I exchange what I ordered?
No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s).